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The player reported that the casino claimed the transaction was successful, but he had not received any funds. The player from Australia had been waiting for a withdrawal for less than two weeks. After the recommended timeframe passed without a response from the player, the complaint was closed due to a lack of communication. The player was still able to reopen the complaint in the future if they wished to continue the discussion. Despite having a verified account and adhering to all terms, he sought assistance in resolving the unpaid withdrawal. The issue was resolved after the player marked the complaint as resolved, indicating satisfaction with the outcome. Based on our observations, every newcomer to the site must use the sign-up bonus.

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